1. Acceptance of terms

By submitting a request, booking a service, or paying an invoice from Eagle Services LLC dba Eagle Air Duct Cleaning ("Eagle", "we"), you agree to these Terms of Service. If you do not agree, do not book the service.

2. Scope of services

Eagle provides residential and commercial HVAC system cleaning following NADCA's ACR-21 procedural standard, plus related services: dryer vent cleaning, carpet/upholstery cleaning, furnace cleaning, EPA-registered sanitizing fog, and indoor air quality testing via independent 3rd-party lab. We are Maryland Home Improvement Commission licensed (#117311) and DC General Contractor licensed (#410523000438).

3. Quotes & pricing

Every Eagle job starts with an in-home assessment and a written quote before any work begins. We don't price duct or vent work by phone — vent count, system condition, attic/crawlspace access and ductwork age all materially change the scope, so we come look first and put the price on paper.

The written quote we hand you is binding for the scope we describe in it. If, during the job, we discover a condition outside that scope (e.g. active mold, damaged ductwork, hidden access), we stop, explain the finding in writing, and you decide whether to add scope. The original quoted price remains binding for the originally-quoted scope.

No upcharges on-site for the same scope. No hidden fees. No mandatory add-ons.

4. Scheduling & ETA

When you book, we confirm the day and approximate slot. We text you when our technician leaves the previous job, and again when he is pulling up to your street, so you stay on your own schedule instead of waiting through an all-day window. We always call first if anything changes.

Exclusions:

Severe weather we deemed unsafe to drive in (we reschedule first, with notice)
The customer is not on-site when we arrive and we cannot access the property
Address access issues outside our control (gate codes, building security, etc.)

5. Payment

Payment is due on completion of the job, against the written quote we handed you before work started. We accept Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, ACH, check, and cash. Past-due invoices accrue interest at the legal Maryland rate after 30 days.

6. Our guarantees

See our Guarantees page for the full list. In summary:

Free in-home written quote before any work starts
Final invoice matches the written quote for the originally-quoted scope
3rd-party IAQ Lab Report included with every air duct cleaning
NADCA-standard execution — ACR-21 procedure

7. Warranty & re-clean

We guarantee our workmanship for 30 days from the job date. If the post-cleaning IAQ Lab Report shows no measurable improvement in particulate count or allergen presence between the pre- and post-samples, we will re-clean the affected area at no additional cost. "Measurable improvement" means a reduction of at least 15% in particulate count or detectable allergens between samples.

8. Cancellation policy

24+ hours notice: free reschedule or cancel — just call us
Same-day cancellation: no charge unless we already arrived on-site, in which case dispatched-labor cost will be discussed before any invoice is sent
No-show / cannot enter: we will reschedule; dispatched-labor cost will be discussed before any invoice is sent

9. Property access

You agree to provide safe access to the HVAC system, dryer vent, and any areas being serviced. This includes: a parking spot within reasonable hose distance, clear access to the air handler, and someone authorized to accept the work. If access is blocked when we arrive, we will reschedule (and may apply the trip fee above).

10. Scope exclusions

The following are not included in a standard duct cleaning and would require a separate quote:

Active mold remediation (we are not licensed to remove biological hazards)
Ductwork repair or replacement
Aeroseal duct sealing
Asbestos-containing ducts (we will identify and refer to a licensed abatement contractor)
Roof access where access is not reasonably safe at the time of visit

11. Limitation of liability

Eagle's total liability for any claim relating to a single service event is limited to the amount you paid for that event. We are not responsible for pre-existing damage, ductwork that fails because of pre-existing structural defects, or consequential damages such as lost income or temporary lodging. We do carry general liability insurance and will provide a certificate on request.

12. License & insurance

Eagle Services LLC holds Maryland Home Improvement Commission license #117311, DC General Contractor license #410523000438, and carries general liability insurance. Proof of both is available upon written request before booking.

13. Dispute resolution

We prefer to resolve issues by talking. Step 1: call Yaniv directly at (855) 640-0404. Step 2: if we can't resolve it directly within 30 days, either party may file with the Maryland Home Improvement Commission Guaranty Fund ([email protected]) or pursue small-claims court in Prince George's County, Maryland.

These terms are governed by Maryland law. Venue: Prince George's County, MD.

14. Intellectual property

The Eagle name, logo, IAQ Lab Report layout, HEPA-cam workflow, and site content are property of Eagle Services LLC. You may not reproduce them for commercial use without written permission. Stock photography on this site is licensed under public-domain (CC0) terms from Unsplash for commercial use.

15. Changes to these terms

We may update these terms when something material changes. The "Last updated" date at the top reflects the most recent revision. Continued use of the site or our services after a change means you accept it.